Privacy Policy

Last updated: April 2026  ·  Effective: April 2026

BlackPan Agency ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at blackpan.agency or engage our services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.

Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, and business name when you contact us or book a consultation.
• Usage data — IP address, browser type, pages visited, and time spent on site via standard web analytics.
• Communications — content of emails, messages, or enquiries you send us.
• Business information — details about your business, workflows, and automation needs when engaging our services.

We do not collect sensitive personal information (such as health, financial account, or government ID data) through our website.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide our services
• Send service-related communications and updates
• Improve our website and service offerings
• Comply with legal obligations
• Analyse usage patterns to improve user experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website and services may integrate with or link to third-party platforms, including:

• LinkedIn — for professional networking and content publishing (linkedin.com/legal/privacy-policy)
• Google Analytics / similar analytics tools — for website performance monitoring
• Email providers — for delivering communications (e.g. Gmail, SMTP providers)
• Anthropic / Claude AI — our AI automation services are built on Anthropic's API

Each third party operates under its own privacy policy. We are not responsible for the privacy practices of third-party services.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Contact enquiry data is typically retained for 24 months. You may request deletion at any time.

Your Rights

Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at the details below.

Cookies

Our website may use cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our site following any changes constitutes acceptance of the revised policy.